Refund policy

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from the date of receipt to exercise his right of withdrawal from CHEZ NOUS., without having to justify reasons or pay a penalty, provided that the Product (s) is (are) returned in its (their) original condition, neither worn nor washed within fourteen (14) ) days following the communication of the withdrawal decision.

Damaged, soiled or incomplete Products will not be taken back.

The Product (s) must be returned in their original packaging and packaging.

Return costs are borne by the Customer.

If the above conditions are met, AT US. will reimburse the Customer for his order within 14 days of receipt of the compliant article.

The right of withdrawal can be exercised by contacting customer service by e-mail at the following address: management@cheznousbrand.com

Exchanges


The Customer has a period of fourteen (14) days from the date of receipt of the initial order to request an exchange of the size and / or color of one or more Product (s). ) ordered on the Site.

The Product (s) must be returned in their original packaging and packaging.

Return costs are borne by the Customer.

The Customer must return the Product (s) to be exchanged, presented in their original condition, neither worn nor washed, within fourteen ( 14) days following the exchange request made by email to the following address: management@cheznousbrand.com

If the above conditions are met, CHEZ NOUS. will proceed with the new order of the Product (s) to be exchanged and the new Product (s) will be shipped to the delivery address appearing on Your initial order form, subject to availability.

Return shipping costs are borne by CHEZ NOUS., provided that the Customer has complied with the aforementioned deadlines.

If the Product (s) is (are) no longer available, AT US. will offer a gift card for the amount of the item within 14 days of receipt of the compliant item.

If the aforementioned conditions are not met, and in particular if the Product (s) is (are) not in a condition to be sold, CHEZ NOUS. will not refund and the disputed Product (s) will be returned to the Customer at the delivery address on the initial order form.