Shipping policy

The items offered for sale on www.cheznous-store.com can be delivered to the following destinations:

List of destinations (country)

  • Metropolitan France
  • Belgium
  • Germany
  • Luxembourg
  • Netherlands
  • Austria
  • Ireland
  • Italy
  • Portugal
  • Spain
  • Switzerland
  • United Kingdom

They will be delivered to the delivery address that the customer has provided on the order form.

For all products, the order is prepared within an average of 72 working hours (subject to availability of stocks) from the confirmation by e-mail of the order. < / p>

Orders are then delivered by Colissimo carrier (La Poste). From the date of support by La Poste, the customer is delivered to their home or to a relay point within the time limits specified above.

The order is delivered in letterbox or in person and against signature. In case of absence or impossibility of delivery of the parcel, for delivery against signature, the postman leaves a calling card mentioning the date and address of the post office where the customer can collect his parcel on presentation of a identity document.

From the date mentioned on the calling card, the customer has 15 days to collect their package.

The delivery times announced on the site apply from the receipt by the customer of the e-mail confirming the dispatch of the order sent by CHEZ NOUS. p>

Deliveries in mainland France and within the European Union are invoiced with French VAT.

For shipments outside mainland France, shipping costs are invoiced excluding VAT. Customs or import taxes are not included in the delivery costs indicated and are the responsibility of the customer.

The times announced on the site are purely indicative and depend on the destination and the availability of the product ordered. Exceeding this period may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages. However, and in accordance with the provisions of article L.121–20–3 of the Consumer Code, for lack of delivery at the expiration of a period of thirty days from the day following the customer's order, the customer will have the possibility to cancel his order free of charge. The sums he has paid will then be refunded.

In cases where it has the capacity, CHEZ NOUS. reserves the right to offer him a product of quality and price equivalent to the initial product.

WITH US. cannot be held responsible for additional delays caused by the non-issuance of a bank authorization or an incomplete order form.

In the event of partial delivery, transport costs will be invoiced only for the first delivery.